Privacy Policy

We may collect the following types of information:

a. Personal Information

When you register for a webinar, schedule a consultation call, sign up for training, or purchase Creator Collective, we may collect:

• Name
• Email address
• Phone number (for SMS notifications and call scheduling)
• Payment information (processed securely via Stripe)
• Webinar attendance data and engagement metrics
• Consultation call scheduling preferences and availability
• Business information shared during consultation calls
• Other responses submitted through forms, registration pages, or scheduling systems

b. Call Recording Data

During consultation calls conducted via Google Meet, we may collect:

• Audio and video recordings (with your explicit consent)
• Call duration and participation data
• Chat messages exchanged during the call
• Business information and strategic discussions shared during the call
• Follow-up action items and recommendations discussed

c. SMS and Communication Data

When you provide your phone number for call scheduling, we collect:

• Phone number and carrier information
• SMS delivery status and engagement data
• Opt-in and opt-out preferences
• Response data to automated SMS communications

d. Cookies & Tracking Technologies

We use cookies, tracking pixels, and similar tools to monitor and improve your browsing experience. These help us understand how visitors interact with our site, track webinar registrations and attendance, monitor call scheduling behavior, and allow us to deliver more relevant content and marketing.

e. Webinar Platform Data

When you attend our webinars, we may collect:

• Attendance duration and participation data
• Chat messages and Q&A submissions (if applicable)
• Webinar replay viewing behavior
• Technical information about your connection and device

We may use your information to:

• Process webinar registrations and provide access links
• Schedule, confirm, and manage consultation calls via Google Meet
• Send SMS notifications for call reminders, confirmations, and Google Meet links
• Send webinar confirmations, reminders, and replay notifications
• Process and confirm purchases or program enrollment
• Record consultation calls for quality assurance and follow-up purposes (with consent)
• Provide personalized business guidance based on consultation call discussions
• Communicate with you about your program access and training updates
• Send promotional emails about future webinars and programs (with the option to unsubscribe anytime)
• Create anonymized case studies from consultation call insights (with identifying information removed)
• Improve the content and user experience of our website, webinars, and consultation services
• Analyze webinar attendance, call scheduling patterns, and engagement for content optimization
• Ensure compliance with legal or contractual obligations
• Analyze usage trends for internal reporting

We use your phone number to send:

• Call confirmation and reminder notifications
• Google Meet links and access instructions
• Rescheduling notifications and updates
• Follow-up messages related to your consultation
• Program-related updates if you enroll

SMS Opt-Out and Control:

• You can opt out at any time by replying STOP to any SMS message
• Reply HELP for customer support
• Message and data rates may apply based on your carrier
• We do not share your phone number with third parties for marketing purposes
• SMS data is stored securely and deleted according to our retention policies

Consultation Call Recordings:

With your explicit consent, we may record consultation calls for the following purposes:

• Quality assurance and staff training
• Providing you with call summaries and action items
• Creating anonymized case studies for educational content
• Ensuring accurate follow-up and program recommendations

Business Information Shared During Calls:

Any business information, strategies, challenges, or goals you share during consultation calls are treated as confidential and are:

• Used solely to provide you with personalized guidance
• Not shared with third parties without your explicit consent
• May be used in anonymized form for case studies (with all identifying information removed)
• Stored securely and accessed only by authorized personnel

Recording Security and Access:

Call recordings are stored securely with encryption and limited access controls. Only authorized team members involved in your consultation and follow-up process have access to your recordings.

We do not sell your personal data to anyone. However, we may share your data with:

• Third-party service providers such as webinar platforms (Zoom, WebinarJam, etc.), Google Meet, SMS platforms, payment processors, email platforms, and CRM tools to help us operate efficiently
• Legal authorities, when required to comply with applicable laws or lawful requests
• Successors or affiliates, in the event of a business transfer, merger, or acquisition

Google Meet Data Sharing

Consultation calls conducted via Google Meet are subject to Google's Privacy Policy. Google may collect its own data during these sessions. We only receive call recordings and participation data that you explicitly consent to share with us.

SMS Platform Data Sharing

We use reputable SMS service providers to deliver call-related notifications. These providers may process your phone number and message delivery data but are contractually prohibited from using your information for their own marketing purposes.

Mobile Information Sharing Policy

We do not share any mobile information with third parties or affiliates for marketing or promotional purposes. Phone numbers provided through call scheduling are used solely for communication related to your consultation, program updates, and support. We may share information with service providers who assist with customer communication, but your SMS opt-in data and consent will never be sold or shared outside of these purposes.

Webinar Platform Data Sharing

Webinar platforms may collect their own data during your attendance. Please review the privacy policies of Zoom, WebinarJam, or other platforms we use for their specific data handling practices. We only receive aggregated attendance and engagement data from these platforms.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent or opt out of promotional communications and SMS notifications
• Request a copy of consultation call recordings you participated in
• Request anonymization of business information shared during calls
• Request a copy of webinar recordings you appeared in (subject to other participants' privacy)

To exercise these rights, email us at [email protected].

Consultation Call Data Rights:

You have specific rights regarding consultation call data, including the right to request deletion of call recordings, anonymization of business information discussed, and copies of any recordings or notes from your sessions.

We implement comprehensive security practices to protect your data — including encryption, password protection, secure server storage, and limited access controls. This includes:

• Encrypted storage of consultation call recordings
• Secure SMS delivery systems with encrypted transmission
• Limited access to call recordings and business information shared during consultations
• Regular security audits and updates
• Secure deletion procedures for expired data

Webinar and call recordings containing personal information are stored securely and access is limited to authorized personnel. However, no system is 100% secure. By using our site, attending our webinars, and participating in consultation calls, you acknowledge that transmission over the internet carries inherent risks, and we cannot guarantee absolute protection of your data.

Our website, webinars, consultation calls, or communications may include links to external platforms such as Zoom, WebinarJam, Google Meet, Typeform, Calendly, or social media. These platforms operate under their own privacy policies. We are not responsible for their practices or content.

Google Meet Privacy: Google Meet calls are subject to Google's privacy policies and terms of service. Please review Google's privacy practices separately from this policy.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Contact Information: Retained until you request deletion or opt out
• Webinar Recordings: May be retained for replay access and training purposes
• Consultation Call Recordings: Retained for up to 2 years for quality assurance and follow-up purposes, unless you request earlier deletion
• SMS Data: Message logs retained for up to 1 year for compliance and support purposes
• Business Information from Calls: May be retained in anonymized form indefinitely for case study and training purposes
• Payment Information: Processed by Stripe and retained according to their policies and legal requirements

You may request deletion of your data at any time, subject to legal requirements and our legitimate business interests in providing ongoing support and services.

Our services may involve data transfers to service providers located in different countries. When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

• Contractual protections with service providers
• Compliance with applicable data protection laws
• Encryption and security measures during transfer and storage

We may revise this Privacy Policy periodically. Any updates will be reflected on this page with a new "Last Updated" date. Continued use of our services, attendance of webinars, or participation in consultation calls implies acceptance of the revised policy.

For significant changes that affect how we handle consultation call recordings or SMS data, we will provide direct notification via email or SMS.