Terms & Conditions - Creator Collective

Terms & Conditions

Last Updated: December 29, 2025

Welcome to Creator Collective (referred to as "we," "us," or "our"). By accessing or using our website ugccreatorcollective.com, registering for our webinars, scheduling consultation calls, and purchasing the Creator Collective program, you agree to be bound by the following terms and conditions. Please read these Terms & Conditions carefully. If you do not agree to these terms, you may not access or use our website, attend our webinars, participate in calls, or enroll in the program.

1. Use of Website and Services

By accessing our website, registering for our webinars, and scheduling consultation calls, you agree to:

  • Use the website, webinar platform, and call scheduling system for lawful purposes only.
  • Not engage in any activity that disrupts or interferes with the site's functionality, webinar experience, or call proceedings.
  • Provide accurate and complete information when registering for webinars, scheduling calls, attending trainings, or completing a purchase.
  • Respect the intellectual property and privacy of other participants during webinars and maintain confidentiality during one-on-one calls.
  • Be punctual and professional during scheduled consultation calls.

2. Webinar Access and Consultation Call Services

Creator Collective offers free educational webinars, consultation calls, and a paid digital education program delivered online.

Webinar Access:

  • Webinar registration is free and provides access to live training and replay materials.
  • We reserve the right to remove disruptive participants from webinars without notice.
  • Technical issues with webinar platforms are beyond our control, but replays will be provided when possible.

Consultation Call Services:

  • Consultation calls are conducted via Google Meet and scheduled through our booking system.
  • Call times are confirmed via SMS to the phone number you provide during scheduling.
  • You are responsible for ensuring you have a stable internet connection and access to Google Meet.
  • Calls may be recorded for quality assurance and training purposes with your consent.
  • No-shows or cancellations with less than 24 hours notice may result in forfeiture of the consultation opportunity.
  • We reserve the right to end calls early if participants are disruptive, abusive, or violate these terms.

Program Access:

Upon joining Creator Collective, you will receive access to our self-paced training modules, group coaching calls, tools, templates, and community support via a private platform.

We reserve the right to update, revise, or modify elements of webinars, consultation calls, and the program at any time without prior notice to ensure the quality and relevance of our content.

3. Payment and Pricing

  • All prices are listed in USD and are subject to change at any time.
  • Full payment or the first installment (if a payment plan is selected) is required at the time of enrollment. Payments are processed securely via Stripe.
  • We do not store your payment details.
  • If you select a payment plan, you are responsible for completing all remaining payments according to your agreement.
  • Consultation calls offered as part of promotional campaigns or lead magnets are provided at no additional charge.

4. 90-Day Satisfaction Guarantee

We offer a 90-Day Money-Back Guarantee — but only if the program has been fully completed and implemented.

To qualify for a full refund, you must:

  • Complete all course modules and quizzes.
  • Actively participate in the community by posting or engaging in at least 5 community spaces.
  • Submit proof of having sent 100 custom pitches per week for a minimum of 8 weeks using the frameworks provided in the course.
  • Demonstrate genuine effort and implementation of the strategies taught.
  • If applicable, attend any scheduled consultation calls and follow through on the guidance provided.

If, after completing the above, you still don't feel satisfied or that you received value, email us at [email protected] within 90 days of purchase, and we'll review your eligibility for a refund. Refund requests submitted after 90 days or without proof of completion and effort will not be honored.

Note: Free consultation calls and webinar attendance do not qualify for refunds as they are provided at no charge.

5. Intellectual Property

All materials within Creator Collective webinars, consultation calls, and program — including but not limited to video lessons, webinar recordings, call recordings, workbooks, scripts, templates, frameworks, and downloads — are the intellectual property of Creator Collective and Emma Lorrae.

You may not:

  • Reproduce, share, distribute, or repackage the materials in any format.
  • Record, screenshot, or redistribute webinar content or consultation call discussions without written permission.
  • Resell or teach the material as your own.
  • Use any part of the webinar, call, or program content in a competing offer or service.
  • Share confidential business insights or strategies discussed during consultation calls with third parties.

Violation of this policy may result in removal from future webinars, consultation calls, and the program, and legal action.

6. SMS and Communication Consent

By providing your phone number during registration or call scheduling, you explicitly consent to receive SMS text messages from Creator Collective for the following purposes:

  • Call confirmation and reminder notifications
  • Google Meet links and access instructions
  • Rescheduling notifications and updates
  • Webinar reminders and access links
  • Program-related updates and announcements
  • Follow-up communications related to your consultation or program enrollment

Important SMS Terms:

  • Message and data rates may apply based on your mobile carrier plan
  • Message frequency may vary depending on your engagement with our services
  • You may opt out at any time by replying STOP to any SMS message
  • Reply HELP for customer support or email [email protected]
  • We use reputable SMS service providers and will never share your number with third parties for marketing purposes

You may also opt out of email communications by using the unsubscribe link provided in emails. Please note that opting out of SMS or email communications may affect your ability to receive important updates about scheduled calls and program access.

7. Disclaimer of Warranties

Webinars, consultation calls, and the program are for educational and informational purposes only.

We do not guarantee specific outcomes or financial results. We disclaim all warranties, express or implied, including but not limited to:

  • Suitability for a particular purpose
  • Financial return or business outcome
  • Accuracy, completeness, or timeliness of any information provided in webinars, calls, or the program
  • The success of any business strategies discussed during consultation calls

Your results may vary and are dependent on your own effort, background, consistency, and implementation of the strategies discussed.

8. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any damages arising from:

  • Your use or misuse of webinar content, consultation call advice, the program, or its materials
  • Any technical interruptions, errors, or platform outages during webinars or Google Meet calls
  • Any decisions you make based on the information provided in webinars, consultation calls, or the program
  • Missed webinar attendance or consultation calls due to scheduling conflicts, technical issues, or connectivity problems
  • SMS delivery failures or delays due to carrier issues
  • Any business losses resulting from strategies discussed during consultation calls

In no event shall our liability exceed the total amount paid by you for access to the program.

9. Third-Party Links and Platforms

Our webinars, consultation calls, program, or website may contain links to third-party platforms or tools (e.g., Zoom, WebinarJam, Google Meet, Typeform, Calendly, SMS platforms, community platforms). We are not responsible for the policies, content, or practices of those services. Please review their terms before using them.

Google Meet: Consultation calls conducted via Google Meet are subject to Google's Terms of Service and Privacy Policy. We are not responsible for any Google Meet service interruptions or technical issues.

10. Call Recording and Privacy

Consultation calls may be recorded for the following purposes:

  • Quality assurance and staff training
  • Providing you with a recap of the strategies discussed
  • Creating anonymized case studies for educational content (with identifying information removed)

You will be notified before any recording begins and can decline to proceed with the call if you do not consent to recording. Recorded calls are stored securely and are not shared with third parties without your explicit consent, except for anonymized educational use as described above.

11. Updates to Terms

We may update these Terms & Conditions from time to time. Changes will be reflected on this page with an updated "Last Updated" date. Continued use of the website, attendance of webinars, participation in consultation calls, or program participation after changes are made constitutes acceptance of those changes.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of United States, without regard to conflict of law principles.

13. Contact

If you have questions about these terms, please reach out to us at:

📧 [email protected]

Acknowledgment: By registering for our webinars, scheduling consultation calls, purchasing Creator Collective, and accessing our materials, you confirm that you've read, understood, and agreed to these Terms & Conditions.